Returning or exchanging items bought online
We hope you love what you ordered. But in case you don’t—perhaps it's a little too big or the style just isn't you-we'll send you a new size, color, or style, or issue you a quick refund. You have up to 45 days to return items purchased at theribbonnyc.com.
We refund the full cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
You can send your returned item, postage prepaid, to this address:
20 West 72nd Street
New York, NY 10023
Be sure to include your invoice, with information about your returned item.